Privacy Policy

1. Introduction

TAPTIP (PTY) LTD ("TAPTIP (PTY) LTD", "we", "our", or "us") is committed to protecting personal information and handling it responsibly in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African law.

This Privacy Policy explains what information we collect, how we use it, when we share it, how we protect it, and the choices available to you when you use TAPTIP (PTY) LTD.

2. Who We Are

TAPTIP (PTY) LTD operates a South African digital tipping platform that enables customers to reward registered attendants through digital payments.

For privacy enquiries, please contact us at support@taptipsa.co.za.

3. Information We Collect

3.1 Customers

Customers are not required to create a TAPTIP (PTY) LTD account to leave a tip. Depending on the transaction and security requirements, we may receive or collect device information, browser information, IP address, transaction date and time, transaction reference, payment status, approximate location where reasonably necessary for fraud prevention, and information about the TAPTIP (PTY) LTD page or identifier used.

Full debit or credit card numbers are not stored by TAPTIP (PTY) LTD's own servers. Payment credentials are handled through the applicable payment provider's secure checkout.

3.2 Registered Attendants

We may collect full name, email address, mobile number, banking or payout details, profile information, login information, and identification or verification documents where required.

3.3 Participating Businesses

Where businesses use TAPTIP (PTY) LTD, we may collect business and contact information, venue information, account details, attendant-management information, and transaction or payout records necessary to provide the service.

3.4 Website and Technical Information

We may automatically collect browser type, device type, operating system, pages visited, time spent on pages, referral information, cookies, analytics information, and security-related technical data.

4. How We Use Personal Information

We use personal information to:

• operate the TAPTIP (PTY) LTD platform;
• process and reconcile digital tipping transactions;
• record successful or unsuccessful payment events;
• facilitate attendant payouts;
• verify identities and payout information where necessary;
• detect and prevent fraud, abuse, and security incidents;
• provide customer and technical support;
• improve and secure our services;
• maintain records and resolve disputes; and
• comply with legal, regulatory, payment-provider, and court requirements.

5. Lawful Basis

We process personal information only where permitted by POPIA and other applicable law, including where processing is necessary to provide the requested service, comply with a legal obligation, protect legitimate business interests, prevent fraud or security incidents, or where consent is required and has been obtained.

6. Payment Processing

Online checkout is closed. TAPTIP (PTY) LTD has not yet applied for or received Yoco approval. Where Yoco Checkout is enabled, payment information is entered into the applicable Yoco-hosted checkout and payment events may be communicated to TAPTIP (PTY) LTD through the integration.

TAPTIP (PTY) LTD does not store customers' full debit or credit card numbers on its own servers. The payment provider may process payment information under its own privacy notice, security controls, terms, and legal obligations.

7. Sharing Personal Information

We do not sell personal information.

We may share information where reasonably necessary to provide TAPTIP (PTY) LTD, including with:

• payment processors and payment service providers;
• banking and payout partners;
• cloud hosting and infrastructure providers;
• analytics, security, and technical service providers;
• customer support providers;
• professional advisers and auditors where appropriate; and
• government, law-enforcement, regulatory, or judicial authorities where legally required or permitted.

Where third parties process personal information on our behalf, we take reasonable steps to require appropriate confidentiality and security measures.

8. Security

We implement reasonable technical and organisational safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

No electronic transmission or storage system can be guaranteed to be completely secure. If we become aware of a security incident affecting personal information, we will respond in accordance with applicable law.

9. Cookies and Analytics

TAPTIP (PTY) LTD may use cookies and similar technologies to remember preferences, improve performance, analyse website usage, enhance security, and detect fraudulent activity. You can manage cookies through your browser settings. Some functionality may not work correctly if certain cookies are disabled.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including to provide services, meet legal and regulatory obligations, prevent fraud, resolve disputes, maintain transaction records, and enforce agreements. When information is no longer required, we take reasonable steps to securely delete or anonymise it where appropriate.

11. International Transfers

Some service providers may process or store information outside South Africa. Where this occurs, TAPTIP (PTY) LTD will take reasonable steps to ensure that the transfer or processing is permitted under applicable law and that appropriate safeguards are in place.

12. Your Rights

Subject to applicable law, you may have rights to request access to personal information, request correction of inaccurate information, request deletion where legally permitted, object to certain processing, and withdraw consent where processing is based on consent.

You may contact us using the details below to exercise applicable rights. You may also lodge a complaint with the Information Regulator of South Africa where you believe your personal information has been processed unlawfully.

13. Children's Privacy

TAPTIP (PTY) LTD is intended for users who are at least 18 years old, or who have the necessary legal authority to use the platform. We do not knowingly collect personal information from children in circumstances where doing so is prohibited by applicable law.

14. Third-Party Services

TAPTIP (PTY) LTD may link to or integrate with third-party services. Those services may have separate privacy policies and terms. TAPTIP (PTY) LTD is not responsible for the privacy practices of third parties acting independently of TAPTIP (PTY) LTD.

15. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be published on the TAPTIP (PTY) LTD website with the date of the most recent revision. Where required by law, we will take additional steps to notify affected users of material changes.

16. Contact Us

For privacy questions, requests, or concerns, contact:

Email: support@taptipsa.co.za
Website: https://taptipsa.co.za