Can I use TapTip today?
You’re welcome to explore the demo now — it won’t take a payment or save a tip. We’re still preparing for launch, so real tipping and online vest checkout are closed. Yoco is our proposed payment provider; we haven’t submitted an application or received approval yet.
How do I know my tip is going to the right person?
The tipping page shows the attendant’s first name, badge number and venue. Take a moment to match those to the badge they’re wearing. If something doesn’t look right, pause and ask them to check the link, or let us help. We want you to feel comfortable before you pay.
Do I need an app or a TapTip account?
No app or TapTip account is needed to leave a tip. Tap the badge with a compatible phone or scan the QR code with your camera, and the page opens in your browser. If your phone doesn’t respond to a tap, the QR code gives you another way in.
How much can I tip, and what does the attendant receive?
You can choose any amount from R5 to R500, with up to two decimal places. TapTip deducts a 10% service fee and the attendant receives 90%. For example, a R10 tip means R9 for the attendant and a R1 fee. You’ll see the breakdown before continuing, and tipping is always your choice.
When will the attendant receive their money?
Once a payment is confirmed, the tip appears in the dashboard. Payouts are weekly, by EFT or FNB eWallet, after verification. A confirmed tip and a payout are separate steps; a disputed payment may need investigation before it can be paid out.
Does an attendant need a bank account?
EFT is available for attendants with a bank account, and FNB eWallet is another payout option. We’ll check identity and payout details before enabling tips. If you’re unsure which option will work for you, please email support@taptipsa.co.za and we’ll help you understand the next steps.
What if a payment is slow or something goes wrong?
Your connection and bank can affect how long confirmation takes. If it’s taking longer than expected, please wait for the result before trying again so you don’t accidentally pay twice. Keep any reference you receive and send us a message if you need help. You can also read our refund policy.
How will card details be handled?
The proposed payment flow uses a hosted checkout, so TapTip does not store full card details on its servers. Yoco has not yet been applied to or approved as our provider, and payments remain closed. We’ll confirm the available methods before launch; the payment strip is an illustration, not a list of live options.
Can I get vests for a whole team, or sponsor one?
Yes — you can enquire about a team through the bulk form, or sponsor a vest for an attendant. A single vest and badge costs R150, with delivery shown separately when selected. Tell us about your venue and the number of attendants, and we’ll reply with a quote. Sending an enquiry doesn’t charge you anything.
How do delivery, collection and returns work?
Choose delivery to see the charge: R50 to Randburg or Pretoria, or R99 elsewhere in South Africa. We’ll confirm timing when you order; collection is by arrangement. An unused vest can be returned within 7 days of receipt if its badge hasn’t been activated. Please read the shipping policy and full returns policy for the details.
How do I look after the vest and badge?
Please follow the care instructions supplied with your vest. Keep the NFC badge dry unless its supplied specifications say otherwise. If you’re unsure about washing or caring for it, get in touch first — we’d rather help you check than have your badge damaged.
