Shipping Policy

Last Updated: 17 October 2026

Delivery at a glance: R50 to Randburg and Pretoria, or R99 elsewhere in South Africa. Collection is free by arrangement. Pay for your vest and delivery together at checkout — no need to contact us for a shipping quote.

What this policy covers

This policy covers delivery and collection of physical TAPTIP (PTY) LTD vests and badges. Digital tips do not require shipping.

Delivery arrangements

We will confirm the delivery arrangements when you order. Delivery is available within South Africa. Select Randburg, Pretoria or elsewhere in South Africa at checkout and provide your full delivery address. The R50 rate applies only to addresses in Randburg or Pretoria; other South African addresses use the R99 rate.

Shipping costs

Your vest and badge cost R150. Delivery costs R50 to Randburg or Pretoria (R200 total), or R99 elsewhere in South Africa (R249 total). Collection has no delivery fee (R150 total). The delivery charge and full order total are displayed before payment once online checkout opens. These are fixed TAPTIP (PTY) LTD delivery fees, not live courier quotes. Please select the area that matches your address. If it is incorrect, we will contact you to resolve the difference before dispatch.

Preparation and delivery times

After your order is confirmed, we will provide an estimated dispatch time. Preparation and courier transit are separate stages. Timing depends on stock, badge preparation, your location and the selected courier service.

Courier delivery estimates begin after the parcel is collected by the courier. Weekends, public holidays, remote locations and courier disruptions may affect timing. Estimates are not guaranteed delivery dates.

Tracking your parcel

We book your courier shipment after preparing your order and send your waybill or tracking link by email or phone once booked. Use the tracking link provided for updates on your parcel. If tracking is unclear or a delivery is delayed, contact us with your order reference.

Your delivery details

Provide your full street address, suburb, city, postal code, recipient name and a reachable phone number. Let us know promptly if details need correcting. Changes after dispatch depend on the courier; we will confirm any additional charge with you before arranging a change or redelivery.

Collection by arrangement

You may choose collection when ordering. Contact TAPTIP (PTY) LTD to arrange a collection location and time, and wait for confirmation that your vest and badge are ready before travelling.

Missing, damaged or incorrect items

Contact TAPTIP (PTY) LTD as soon as you notice a problem, quoting your order reference and describing what happened. Describe any damage or incorrect items when contacting us. We will investigate and help arrange the appropriate next steps.

Contact TAPTIP (PTY) LTD

Phone: 071 615 7654
Email: support@taptipsa.co.za

Please include your order reference if you have already placed an order.